Standard Shipping - Domestic Only
When will my order be shipped?
Shipping orders are usually sent out within 1-3 business days and are shipped via USPS or UPS ground. You will receive a confirmation email with a tracking number when the order ships.
Why are certain items not eligible for shipping?
If items are exceptionally large or heavy, or have unusual dimensions, shipping those items may be cost-prohibitive to us. In addition, certain items are particularly fragile and we don't feel that we can assure they will arrive to you intact.
Helium Balloons are not shippable both due to the presence of helium and their “perishable” nature.
Do you ship internationally?
We’re sorry, we do not ship outside of the US.
Can I split shipping?
If you would like to ship items to multiple addresses, you will have to place separate orders for each address you are shipping to.
For details, see the Shipping Policy.
Curbside Pickup
How long do I have to pick up my Curbside order?
We do not have a time limit for curbside pickup. You can come any time after the standard turnaround time, which is within approximately 4 business hours after your order is placed. We do send an email notification when orders are ready to be picked up. If an order has not been picked up after two weeks (time frame may vary), we will contact the purchaser’s phone number to remind them.
Can I place a Curbside order and have someone else pick it up?
Yes, you can order and have someone else pick up the order at the store. Make sure you give them the name and/or order number so we can help them find the correct order.
For details, see the Curbside Pickup info page.
Local Delivery
Why don't I see the Local Delivery option at checkout?
Local delivery is presented as a shipping option only after you have entered a shipping address with a zip code within the local delivery zone. First select "Ship" on the main checkout page, then proceed with checkout. Local Delivery will appear under the "Shipping Method" section of checkout.
When will my Local Delivery order be delivered?
Local Deliveries generally go out 1-3 days from when you placed the order. If you need items on a specific date, we recommend making sure you order at least three days in advance and leave a note in the comments at checkout. For more details, please see the Local Delivery info page.
Why is the Local Delivery option not appearing at checkout?
Local Delivery will only appear as a shipping option if the zip code is included in our local delivery zone.